Content Moderation Lead

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Content Moderation Operations team at Snap is part of our Customer and Review Operations organization, dedicated to ensuring the safety of our Snapchat community and integrity of the platform. As an individual contributor in this role, you’ll play a pivotal part in ensuring that all publicly facing content, whether on Spotlight or Discover, aligns with our Community Guidelines, Terms of Service, and product-specific policies. Our team collaborates closely with Policy, Content, Product and Engineering to consistently deliver a safe content experience to our community, and we are seeking an all-rounded individual to join us in this mission.

What you'll do:

• Lead a large, independent work scope, demonstrating leadership and initiative as an individual contributor.

• Oversee daily operations to ensure seamless collaboration between internal and external stakeholders.

• Utilize SQL and similar tools for data queries and analysis, interpreting complex datasets, visualizing insights, and delivering recommendations.

• Develop a comprehensive understanding of key operational and quality management metrics.

• Lead and execute projects centered on operations improvement, product and tooling upgrades, and quality management. Collaborate effectively with cross functional teams and provide regular updates to leadership.

• Partner with product, engineering and vendor teams to implement new global workflow rollouts, manage tooling upgrades, addressing any issues during implementation.

• Produce clear and structured investigation reports that provide leadership with crucial insights for informed decision-making.

• Serve as a subject matter expert on content moderation policies, identifying gaps and contributing to their development.

• Manage, prioritize, and ensure swift resolution of escalations through effective communication.

• Develop and deliver training materials to enhance team member skills.

• Implement quality management processes and conduct regular audits to uphold high standards.

• Stay updated on industry trends to continually improve Snap’s content moderation operations.

• Evaluate workflows and tools consistently to ensure they are efficient, high-quality, and scalable.

Knowledge, Skills and Abilities:

• Excellent writing and verbal communication skills.

• Strong critical thinking, analytical aptitude, and leadership experience.

• Superior organizational and project management skills, with keen attention to detail.

• Proactive, data-driven approach, with a fervor for solving complex problems.

• Proven ability to use data for decision-making and achieving business outcomes.

• Demonstrated ability to build trust across diverse, global teams.

• Excellent project management capabilities, thriving under tight deadlines and shifting priorities.

• Passion for online safety, Snap's mission, and fostering creativity within content management.

Minimum Qualifications:

• Bachelor’s degree or equivalent work experience required.

• Flexibility to adapt to full-time and weekend work schedules as necessary.

Preferred Qualifications:

• Proficiency in additional languages is advantageous.

• Beginner to intermediate level knowledge of SQL.

• Experience with JIRA, Zendesk, or similar issue-tracking software.

• Experience managing multiple global projects and cross-functional partners.

• Background in content moderation, operations/program management, or product-related fields.

• Knowledge of legal and regulatory standards pertinent to content moderation.

Join our team to help shape a safer and more exciting world for Snapchatters everywhere!

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!