IT Program Manager, Level 3

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

Snap Engineering teams build fun and technically sophisticated products that reach hundreds of millions of Snapchatters around the world, every day. We’re deeply committed to the well-being of everyone in our global community, which is why our values are at the root of everything we do. We move fast, with precision, and always execute with privacy at the forefront. Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!   

We’re looking for an IT Program Manager to join Team Snapchat and support the coordination, reporting, and execution of key initiatives across our IT organization. This role partners closely with IT leadership and the PMO to bring structure, clarity, and momentum to cross-functional work.

This is an excellent opportunity for a Program Manager who excels in organization, communication, and operational execution, with growing exposure to technical teams.

What you’ll do:

• Coordinate and track IT programs and projects, ensuring milestones, owners, and deliverables are clearly defined and maintained.

• Support IT leadership and the PMO with status reporting, dashboards, summaries, and executive-ready materials.

• Drive project workflows including kickoffs, schedules, task tracking, issue logs, and scope updates.

• Facilitate standups, retrospectives, and Agile/Scrum ceremonies for IT engineering, SaaS admin, and operations teams.

• Organize cross-functional collaboration across IT, Security, Finance, HR, Spectacles, and other partner teams.

• Identify and surface risks, blockers, and dependencies, and follow up with owners to ensure resolution.

• Maintain accurate documentation, Jira boards, Confluence pages, and project artifacts.

• Support roadmap prioritization and intake by gathering requirements, aligning stakeholders, and documenting scope and decisions.

• Use generative AI tools (ChatGPT, Gemini, etc.) to streamline documentation, reporting, and personal productivity.

• This role focuses on structured coordination, tracking, and reporting—bringing clarity and momentum to programs while escalating decisions to IT leadership as needed.

Knowledge, Skills & Abilities:

• Experience supporting multiple projects in fast-paced environments.

• Working knowledge of Agile/Scrum practices and the software development lifecycle.

• Ability to understand and communicate technical concepts across IT systems, SaaS tools, and infrastructure.

• Strong proficiency with Jira, Confluence, and related project tracking tools.

• Excellent organization and communication skills with the ability to bridge technical and non-technical teams.

• Comfortable driving accountability, follow-through, and documentation.

• Familiarity with AI productivity tools and ability to use them for reporting and task automation.

Minimum Qualifications:

• BS/BA degree or equivalent practical experience.

• 2+ years in a project or program management role.

• 2+ years of IT-related experience (IT operations, SaaS admin, engineering, support, or similar).

Preferred Qualifications:

• Project management certification (PMP, CSM, SAFe, etc.).

• Experience supporting IT engineering, SaaS, or infrastructure team

• Experience using AI-powered productivity or workflow tools (e.g., AI summarization, task automation, documentation assistants) in a professional environment.

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

The base salary range for this position is $89,000-$133,000 annually.

 

Zone B:

The base salary range for this position is $85,000-$126,000 annually.

Zone C:

The base salary range for this position is $76,000-$113,000 annually.

This position is eligible for equity in the form of RSUs.