Global Security Ops Center (GSOC) Operator

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Global Security Organization (GSO) plays an important role in delivering on Snap’s “Duty of Care” to its employees, guests, and customers while constantly embodying our values of Kind, Smart, and Creative. The Global Security team helps create a safe environment so that all of our team members around the world are empowered to do their best work, every day.

We’re looking for a Global Security Operations Center (GSOC) Operator to join our Global Security team!

What you’ll do:

• Ensure the protection of company staff, guests, and assets through diligent monitoring of access control and incident management systems and CCTV

• Rapidly synthesize and assess information from multiple sources to support timely operational decision-making. 

• Conduct continuous open source intelligence (OSINT) monitoring to identify, analyze, and report on potential risks, threats, and emerging trends.

• Leverage artificial intelligence and automated tools to support analytical tasks, enhance situational awareness, and improve operational efficiency.

• Communicate effectively with cross-functional partners (e.g., Security, ITIE, Trust & Safety, Legal, Policy, and Operations) to share insights, escalate issues, and coordinate responses.

• Operate effectively in a 24/7 Global Security Operations Center environment, including working rotating shifts, nights, weekends, and holidays as required.

• Accurately document and record security activities observed during assigned shifts, including incident escalations.

• Execute operational policies and procedures in compliance with company security standards.

• Build and maintain effective working relationships with colleagues to support operational objectives.

• Exercise sound judgment and decision-making, demonstrating maturity, patience, and a clear, analytical interpretation of available information.

• Support ad hoc duties and special projects as assigned by Global Security leadership.

 

Knowledge, Skills & Abilities:

• Knowledge and familiarity with computers and security equipment, including but not limited to CCTV monitors, Milestone, Lenel, Valor and Basic Life Safety systems.   

• Basic understanding in incident response, crisis management, incident management, emergency response, and utilizing communication channels including Slack, Everbridge, email (via the G-suite), video calls and phone systems.

• Flexibility to work non-traditional schedules including holidays, nights, and weekends to adapt to our 24/7 operation

• Experience working in the security, medical, emergency services, law enforcement, military, or customer service industry is helpful

• Ability to work comfortably in a team environment, as well as individually

• Strong time management, ability to multitask, and attention to detail capabilities

Minimum Qualifications: 

• Ability to lift up to 20.5 lbs. to support emergency response or relocation

• Ability stand on your feet for extended periods of time for incident management or support to security operations

• Must possess a valid and current guard card

• On-site work at a Snap office location, a minimum of 5 days per week

• Ability to work a rotating on-call weekend schedule, as needed

• Flexibility to attend meetings and training sessions as needed

Preferred Qualifications:

• Bachelor's degree or completion of college coursework

• 1+ years of experience working with access control, CCTV monitoring, and incident management technology in a GSOC

• Prior experience conducting analytical or intelligence-related work in a security, operations, or intelligence environment

• Knowledge and familiarity with Milestone, Lenel, Valor and Basic Life Safety systems   

• Experience using OSINT tools such as Dataminr, Liferaft Navigator, Everbridge, Ontic, GIS mapping software, etc.

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

The base hourly range for this position is $28.84-$43.26 hourly.

 

Zone B:

The base hourly range for this position is $27.4-$41.34 hourly.

Zone C:

The base hourly range for this position is $24.51-$37.01 hourly.

This position is eligible for equity in the form of RSUs.