Head of Retail

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

The Company operates Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc., a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji, Saturn, and other digital services.

The Senior Manager, Client Partner (Head of Retail) leads Snap China's Retail business, owning the overall commercial strategy, revenue growth, and organizational performance across the Retail vertical. This leader is responsible for building long-term partnerships with China's largest retailers and commerce platforms, while shaping go-to-market strategy in close collaboration with regional and global stakeholders.

What You’ll Do

• Own the overall Retail business in China, with accountability for revenue growth, client success, organizational performance, and long-term market expansion.

• Define the overall Retail vertical strategy for China, including market prioritization, growth initiatives, organizational focus, and investment recommendations.

• Lead full-funnel business strategy across multiple clients and lines of business, setting goals, shaping approach, and overseeing execution against Snap priorities.

• Influence regional and global commercial strategy by bringing market insights, identifying scalable opportunities, and advocating for China-specific priorities across cross-functional leadership teams.

• Manage and develop a team spanning three or more job profiles, setting clear expectations, coaching regularly, and building team capability over time.

• Oversee the Retail client portfolio, ensuring strong planning, disciplined execution, and alignment across internal and external stakeholders.

• Build and maintain executive-level relationships with VP- and C-suite client stakeholders, serving as a trusted strategic partner in high-impact discussions.

• Partner closely with the Country Manager and cross-functional teams to solve complex business challenges and unlock growth opportunities.

• Challenge existing assumptions and shape business strategy by applying deep market knowledge, client insights, and understanding of Snap's product roadmap.

• Create conditions for strong team collaboration by proactively surfacing risks, sharing insights, and ensuring information flows effectively across the organization.

• Drive accountability through clear goals, performance management, and consistent follow-through on commitments and business outcomes.

• Represent Snap externally through executive forums, industry events, and strategic partnerships to strengthen Snap's position within China's Retail ecosystem.

What Success Looks Like

• Revenue growth across a business portfolio.

• Strong full-funnel strategies that increase share of wallet, retain key clients, and create new business opportunities.

• High-quality executive client relationships that strengthen Snap’s position as a strategic partner.

• A well-led team with clear direction, strong engagement, and consistent development of talent and future leaders.

• Effective cross-functional alignment that helps the organization move quickly through complexity and deliver against priorities.

• Build a high-performing Retail organization with a strong leadership pipeline and sustainable operating rhythm.

Qualifications

• 12+ years of relevant experience, including 3+ years leading high-performing sales organizations, including experience managing managers and developing senior talent..

• Significant experience owning complex revenue businesses and developing multi-client or multi-category growth strategies.

• Deep understanding of China's retail, e-commerce, and omnichannel advertising ecosystem, with demonstrated experience working with large advertisers and complex decision-making structures.

• Proven success leading full-funnel commercial planning, forecasting, and execution in a high-growth, matrixed environment.

• Experience managing managers or leading teams across multiple job profiles and lines of business.

• Demonstrated ability to build relationships and negotiate effectively with VP- and C-suite stakeholders.

• Strong business judgment, strategic thinking, and the ability to solve complex, ambiguous problems with limited oversight.

• Excellent communication skills, with the ability to flex messaging across leadership levels and stakeholder groups.

• Strong cross-functional leadership and collaboration skills, with a track record of aligning teams to shared goals.

• Solid financial acumen, including the ability to interpret performance indicators, assess risk and return, and use data to guide investment and business decisions.

• Deep customer focus and the ability to translate market, product, and client insight into actionable growth plans.

Core Leadership Expectations

• Think and act as a business owner, balancing short-term execution with long-term organizational growth.

• Influence without authority across regional and global organizations to drive alignment and business outcomes.

• Operate as an independent leader with minor oversight.

• Set direction, delegate effectively, and lead through others.

• Navigate complexity with sound judgment and a strong sense of accountability.

• Foster collaboration, open dialogue, and urgency across teams.

• Develop talent through clear expectations, regular feedback, and multiple methods of coaching and growth support.

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!