Sales Operations Lead

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

The Company operates Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc., a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji, Saturn, and other digital services.

As a member of the Sales Operations team, you will combine strategic thinking, analytical rigours and commercial understanding to help shape and execute our sales strategy in India. Based in Mumbai or Delhi, you will partner closely with India Sales Leadership, International Sales Leadership and cross-functional teams, including Product Marketing, Finance and Marketing, to accelerate revenue growth and improve sales productivity.

This is a hands-on strategic advisory role that goes beyond revenue reporting. You will identify business opportunities, develop recommendations and translate them into action—personally owning the analysis, building the models and driving implementation. We are looking for an experienced, self-directed operator who can influence senior stakeholders while remaining closely involved in the detail and delivery.

What you’ll do

- Partner with India Sales Leadership and International Sales Leadership to shape short- and long-term commercial priorities, identify growth opportunities, remove barriers to revenue and improve sales productivity.

- Own strategic and operational projects end-to-end, from defining the business problem and conducting the analysis to developing recommendations, driving implementation and measuring impact.

- Translate sales performance, customer and market data into actionable insights that inform commercial decisions, rather than reporting on performance alone.

- Identify business health metrics, diagnose underlying trends and performance gaps, and work with Sales Leadership to implement targeted action plans.

- Evaluate market opportunities, customer segments, and cross-sell and upsell potential to inform go-to-market priorities and sales coverage.

- Recommend headcount prioritisation, resource allocation and team operating models against the business’s highest-impact opportunities.

- Develop forward-looking commercial plans in partnership with Sales Leadership, translating strategic direction into clear priorities, ownership and measurable outcomes.

- Build trusted relationships across Sales, Finance, Product Marketing and other functions. Represent India and Sales Operations in complex leadership discussions, constructively challenge assumptions and build alignment around recommendations.

- Improve and scale Sales Operations processes, tools and ways of working, balancing longer-term improvements with immediate business needs.

Knowledge, skills & abilities

- Strong analytical and structured problem-solving skills, with the ability to connect detailed analysis to the broader business context and practical commercial decisions.

- Strong commercial acumen and an understanding of digital advertising, sales organisations and the drivers of revenue growth and sales productivity.

- Excellent verbal and written communication skills, including the ability to present complex findings clearly and make well-supported recommendations to senior leaders.

- Proven stakeholder management skills, with the confidence and judgement to influence senior stakeholders, navigate disagreement and challenge constructively while demonstrating humility and openness to other perspectives.

- A hands-on approach, with the ability and willingness to work directly with data, build models and take personal ownership of execution—not only set direction or coordinate others.

- Ability to work independently, translate broad direction into a clear plan and drive work streams to completion in a fast-paced, ambiguous environment.

- Strong prioritisations, attention to detail and follow-through, with a clear focus on measurable business outcomes.

Minimum qualifications

- Demonstrated experience in Sales Operations, Sales Strategy, Management Consulting or a related commercial strategy function, including substantial experience advising senior business or sales leaders.

- Experience in digital advertising, media or a closely related technology business, with a strong understanding of advertising sales and commercial performance.

- A track record of personally delivering complex analytical and strategic projects, from problem definition through to implementation and measurable results.

- Strong proficiency in Excel, with demonstrated experience building models and conducting analysis to solve business problems end-to-end.

- Proficiency in Google Workspace, including Sheets, Docs and Slides, and Microsoft Office, including Excel and PowerPoint

Preferred qualifications

- 6+ years experience at a leading management consulting firm, ideally combined with subsequent hands-on experience in sales strategy or sales operations.

- Strong academic credentials from a leading university or business school, such as an IIM, IIT or comparable institution.

- Experience in a strategy-focused sales operations role within a leading digital advertising or technology platform, with responsibilities extending beyond revenue tracking and reporting.

- Experience supporting the Indian market, including market planning, customer segmentation, sales productivity or resource allocation.

If you have a disability or special need that requires accommodation, please provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!