Infrastructure Engineer

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

We’re looking for an IT Infrastructure Engineer to join Snap Inc!  Working closely with the IT team, you will install network technologies to help build our global offices.  The ideal candidate is detail oriented, has a strong aptitude for problem solving, embraces cross-team collaboration, prides themselves with staying on the cutting edge of enterprise IT technologies, and has a passion for customer service.

What you’ll do:

• Establish relationships with EMEA and APAC offices and act as the first point of contact for IT deployment needs.

• Design IT network deployments in concert with the Network Engineering team to accommodate IP camera infrastructure, and access control.

• Manage integration vendors, supply chain distributors, and internet service providers to resolve issues quickly and ensure scope of work agreements are being met.

• Track any bugs or system malfunctions while providing strong documentation of issues for team awareness.

• Develop proactive procedures for periodic system updates, testing and validation of functionality for all the IT equipment.

• Collaborate with Workplace Services, Real Estate, Physical Security and other build teams to provide planning, coordination, logistics and execution for network deployments to execute low voltage and high voltage planning.

• Provide documentation and cross training for IT Ops team members on basic troubleshooting procedures, as well as best practices.

• Maintain hardware inventories in concert with the Warehouse Inventory Operations team. Identify when equipment replacement purchases or upgrades are needed and escalate to corresponding team members.

• Provide cross functional communications on project status and follow up on punch list items with integration vendors on regional builds and commissioning network deployments.

• Maintain system configuration files and infrastructure “As-Builts” in collaboration workspaces such as Google Drive.

Minimum Qualifications:

• 3-5 years of previous work experience in a similar role and minimum high school diploma.

• Expertise in structured cabling (Cat5E, Cat6, Cat6A), Optical Fiber cable Installation, and Data center deployments. Racking various types of network switches.

• General knowledge of power backup systems such as Eaton uninterrupted power supplies.

• Strong Communications skills – written and oral.

• Willingness to work non-traditional hours and a modified work schedule.

Preferred Qualifications:

• Proficiency with troubleshooting enterprise and professional network technologies including Arista, Juniper and Fortinet.

• Familiarity with wireless infrastructure. Distributed Antenna Systems (DAS) for in building cellular coverage, building emergency responder radios, and trunked radio system infrastructure.

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!