Sr. Product Manager - CRM

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

The Company operates Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc., a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji, Saturn, and other digital services.

Snap Engineering teams build fun and technically sophisticated products that reach hundreds of millions of Snapchatters around the world, every day. We're deeply committed to the well-being of everyone in our global community, which is why our values are at the root of everything we do. We move fast, with precision, and always execute with privacy at the forefront.

We're looking for a part-time Senior Product Manager, CRM to join Snap Inc!

What you'll do:

• Own the product vision, roadmap, and priorities for Snap's Salesforce platform and connected tools across Sales, Small & Medium Customers, Business Operations, and Support.
• Partner with end users, business owners, and engineering to translate workflows and pain points into clear requirements and acceptance criteria, and lead UAT and business sign-off.
• Define an AI-forward direction for CRM, applying agentic workflows with human-in-the-loop oversight and the right privacy and security guardrails.
• Own business-impact metrics (adoption, productivity, data quality) and drive launch readiness, training, and post-launch measurement.

Knowledge, Skills & Abilities:

• Deep working knowledge of Salesforce and connected tools, including capabilities, limitations, integrations, and data flows.
• Technically fluent enough to evaluate trade-offs with engineering; coding is not required.
• Skilled at prioritizing across competing stakeholders and operating autonomously on a part-time schedule.

Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
• 8+ years of product management experience, including 3+ years owning CRM, sales, or support tooling products.
• Demonstrated experience managing the end-to-end product lifecycle for Salesforce-based solutions with measurable business impact.
• Excellent communication skills, with experience influencing cross-functional stakeholders and senior business leaders.

Preferred Qualifications:

• Experience in advertising technology or a globally operating consumer tech company.
• Hands-on experience shipping AI or LLM-driven automation into CRM, sales, or support workflows.
• Salesforce Administrator or Platform App Builder certification, or equivalent configuration experience.
• Familiarity with SOX controls and privacy/security review processes for CRM systems.

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

The base salary range for this position is $229,000-$343,000 annually.

 

Zone B:

The base salary range for this position is $218,000-$326,000 annually.

Zone C:

The base salary range for this position is $195,000-$292,000 annually.

This position is eligible for equity in the form of RSUs.