Client Partner

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

The Company operates Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc., a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji, Saturn, and other digital services.

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap  to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!

We’re looking for a Client Partner (24 month fixed-term) to join Snap Inc. in Hamburg or Berlin!

You'll drive revenue by building and managing strategic partnerships with brands and agencies - especially in the beauty space - to help them expand their digital presence on Snapchat. You'll need great presentation skills, a proven record of managing senior relationships, the ability to manage many projects at once, a deep understanding of the digital advertising world, and a passion for beauty and CPG.

What you’ll do:

• Build, manage, and grow relationships and spend with the largest beauty advertisers in the DACH region, by helping them achieve results that exceed advertiser expectations
• Partner with Account Management and Sector Leadership to analyse campaign performance statistics and craft recommendations for future campaign executions
• Manage projects involving complex work streams and cross-functional collaboration (internally and externally)
• Dive deep into campaign data; guiding KPI-driven measurement strategies, identifying learnings and best practices, communicating findings in a client-friendly way, and providing recommendations for net new or upsell opportunities
• Increase revenue and share of wallet, by ensuring that our clients receive the highest level of strategic and operational customer service
• Be viewed as the owner for the partnership with our clients, among clients’ senior and executive management
• Create, own, and execute the strategic approach for each division and unit within the assigned clients’ organizations with the intent to simultaneously unlock and elevate each relationship
• Develop and implement best practices for client interaction, sales, and services
• Own planning and development of all senior client meeting agendas, including having the right materials, participants, and key actions

Knowledge, Skills & Abilities:

• Deep understanding of advertising ecosystem
• Deep understanding of media management within a biddable auction advertising environment and demonstrated skill in educating others (e.g., advertisers, agencies)
• Strong data analysis skills, with deep understanding of advertising performance metrics
• Strong office suite skills, as well as experience with analyzing datasets, and delivering actionable insights
• Strong communication skills; both written and verbal
• Strong organizational and prioritization skills
• Ability to work effectively with cross-functional teams and all levels of management (internally and externally)
• Ability to manage multiple projects with strong attention to detail
• Ability to work in a fast paced environment and adapt to changes

Minimum Qualifications: 

• German & English fluency is required
• BS/BA degree in business, communications, marketing, or another related area of study or equivalent years of experience
• 5+ years experience in the digital media industry
• Flexibility to travel frequently
• Fluency in German and English is required to interact with external and internal stakeholders

Preferred qualifications:

• Previous experience in a Client Partner role or similar role
• Experience working with clients to understand the brand strategy, product attributes, main competitors, and major issues
• A passion for Snapchat as a user and knowledge of our ad product

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!